Can't download SSL VPN Config file: Failed to download file

Additional info: I am running SFOS 20.0.0 GA-Build222

Pattern updates are up to date

Can you please check /log/vpnportal.log to see if you are encountering any errors there ?

Yes there are:

Hi Admin HTM  Please try restarting the VPN portal service once if that helps to fix the reported issue.

Non HA setup command:

# service vpnportal:restart -ds nosync

If you are having an HA setup below command can be used:

# service vpnportal:restart -ds sync

If the above action doesn't help please ensure the default CA details are filled up and not blank and if the CA details are proper and the status is the same then would suggest opening a support case to check further on this. If a support case is already open please share the case number to review its progress and to add the required notes over it.

This solves the issue, thanks alot!

Thanks,Admin HTM  for the update and I am glad you managed to fix the issue with provided suggestion.

Hi Admin HTM , the vpnportal service restart should have happened when pattern update is done. To check why it did not happen, we would like to investigate further. If it is possible, can you share the following log files over DM:
/log/csc.log
/log/applog.log
/log/vpnportal.log

This will help us to check if any further fix is needed.

Hi Admin HTM , the vpnportal service restart should have happened when pattern update is done. To check why it did not happen, we would like to investigate further. If it is possible, can you share the following log files over DM:
/log/csc.log
/log/applog.log
/log/vpnportal.log

This will help us to check if any further fix is needed.

I sent you a PM