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Annoying spam abuse filters in Discussions

AstaroNBack 3 months ago

Nearly every time I post a URL in this discussion comments are flagged as SPAM or abuse.

Everyone and their brother are touting AI and intelligence in IT products.

How about Sophos use some AI and fix dumb url blocking rule?

Posting a helpful URL to fellow customers isn't spam. If a user posts crud here, provide a friendly warning. Following offense, Perma-BAN.

Rant out - Have a nice Day!

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emmosophos 3 months ago +2 verified

Hello there, Thank you for the feedback; while we understand this can be annoying, this process gives the community an opportunity to self-regulate abusive content. We’re working with our vendor to…

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+1 emmosophos 3 months ago

Hello there,

Thank you for the feedback; while we understand this can be annoying, this process gives the community an opportunity to self-regulate abusive content.

We’re working with our vendor to find exceptions to the rule to add well-known legitimate users such as yourself, to not moderate any number of links shared in their posts.

We apologize for the inconvenience.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 AstaroNBack 3 months ago in reply to emmosophos

Thanks !!
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0 LuCar Toni 3 months ago in reply to AstaroNBack

Also, maybe you noticed this, but the Community was recently targeted by Spammers. I spend 30 minutes, flagging 40 Pages of new threads by new users created to Spam.

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0 LuCar Toni 3 months ago in reply to AstaroNBack

Also, maybe you noticed this, but the Community was recently targeted by Spammers. I spend 30 minutes, flagging 40 Pages of new threads by new users created to Spam.

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